At Stellar Perfume, we strive to deliver premium fragrances in perfect condition. We understand that issues may occur during shipping, and to ensure your satisfaction, we offer a 7-Day Refund & Return Policy under the following terms:
1. Eligibility for Refund/Return
You may request a refund or replacement only if:
The product is received in a damaged condition (broken bottle, leakage, or open seal).
Clear video or photo proof of the damage is provided at the time of unboxing.
The request is raised within 7 days of receiving the order.
2. Non-Returnable/Non-Refundable Situations
We cannot accept returns or issue refunds if:
The product has been used, opened, or tampered with after delivery.
The damage claim is made without video/photo proof.
The request is made after 7 days of delivery.
The reason is based on personal preference (disliking fragrance, change of mind, or scent sensitivity).
3. Process for Refund/Return
Contact our support team at [insert email/phone] within 7 days of delivery.
Share order details along with video/photo proof of the damage.
Once verified, you can choose between:
Refund: Processed to your original payment method within 7–10 business days.
Replacement: A new product shipped to you at no additional cost (subject to stock availability).
4. Shipping for Returns
If a return is required, our team will guide you through the process.
In eligible cases, Stellar Perfume will cover the return shipping charges.
